Odour and Dust Solutions Ltd (ODS Environmental Group) Privacy Policy – Personal Data

1. Background

To inform you of what happens to any personal data that you give us, or we may collect about you. Applicable to all instances we may collect or be given your personal data.

Amendements to this privacy notice

Please check this privacy notice, every time you log on to www.odourdust.com as we may change information displayed from time to time, to refelect new laws, regulations and/or our practices.

2. What personal information about you do we process?

We process your personal information in relation to our products and service offerings, these include:

• Personal and contact details – title, name, phone number, email address, employer,job title, site
• Records of your contact with usg. emails, phone calls, letters
• Products and services we provide to your company
• Your usage of our products and service any orders and order number, site contact person, site address.
• Marketing to you and analysing data, such as all communications, information about products or services you have ordered or may order from us or our competitors, presently or in the future or products and services we think may interest you.
• Information about your business, such as location, type of business, address, contact number

3. Which sources do we use to gather your personal information?

We’ll collect personal information from the following sources:

• You directly, your employers, your employesss, business partners, associates or beneficiaries of our products and/or services
• Other sources including publically available directories

4. What do we use your personal data for?

Personal data, will be used for:

• Assessing and managing your enquiry
• Quoting you based on the spec, drawings etc you provide us with
• Accounts, Invoicing and any other Business Operations
• Managing products or services you have with us currently
• Updating your personal information
• Managing any aspect of the product or service, offering
• Management and autiditng purposes
• Recording all communications between you and our staff
• Direct marketing communications via multiple channels
• Sending you specific markeitng content on products and/or services we think you may have interest in
• Complinace with the law and regulartory bodies

5. What is our legal basis for processing your personal information and/or sharing it with others?

The legal basis to use your personal data:

1. When supplying you with our products or services, such as:
   1. Assessing your specifications for a product and/ or service you require
   2. Assessing and managing the products or services we supply you
   3. Negotating price, payment method, delivery, contract and terms and conditions
   4. Updating your records, in order for us to contact you and work with you
   5. Managing all processes and activities involved to help you, from enquiry to purchase or hire.

2. When we have a legitimate and invested interest in you, such as:
   1. Managing your products and services, updating your records, staying in regular contact with you
   2. Maintaining best practice relationships
   3. Auditing our business and its operations e.g accounting
   4. Recording and monitoring our commuincations with you, your staff and/or others reprsenting your organisation
   5. Direct marketing communications via multiple channels
   6. Sharing your information to comply with governing laws and regulatory bodies
   7. Complying to guidelines set by regulartory bodies